Network Operations Centre

Incident: faraday.core

We are currently experiencing intermittent power loss to some of our equipment located with the Faraday POP, this is Impacting ethernet services terminated at this location. Engineers are already investigating and the issue has been raised to the colocation provider as well.

Further information will be provided as and when it becomes available.


Published: Thu, 07 Feb 2019 11:37:58 +0000
Planned Maintenance: birmingham-te.core.enta.net

Friday 15th February 2018 00:01-06:00

During the above window we will be replacing Birmingham-te.core.enta.net with a higher capacity router.

We expect all services currently terminated in this location to have a maximum downtime of 1 hour. Services include Transit, Leased lines, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 60 Minutes, the full 6 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.


Published: Wed, 06 Feb 2019 14:36:14 +0000
Planned Maintenance: bir.core.enta.net

Thursday 14th February 2018 00:01-06:00

During the above window we will be replacing Bir.core.enta.net with a higher capacity router.

We expect all services currently terminated in this location to have a maximum downtime of 1 hour. Services include Leased lines, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 30 Minutes, the full 6 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.


Published: Wed, 06 Feb 2019 14:35:01 +0000
Incident: faraday-nexus.dsl

We have experienced a loss of connectivity to some of our equipment in our Faraday  POP. Engineers are already investigating and initial diagnostics indicate a loss of power to the device. This will have effected a number of Broadband customers.

The device is now back online with sessions reconnecting, If your connection has still  not re-established it may be necessary to reboot your router.

 


Published: Wed, 06 Feb 2019 14:13:50 +0000
Incident: Telford

We are currently aware of an issue within our Telford Data Centre affecting connectivity. Engineers are currently investigating, updates to follow as soon as available.


Published: Wed, 06 Feb 2019 10:37:55 +0000
Planned Maintenance: sheffield.core

Tuesday 19th February 2019 00:00 – 02:00

During the above window we will be performing a service effecting software update to this device.

We expect all services currently terminated in this location to have a maximum downtime of 15 minutes. Services Include Leased lines, Transit, and Pseudowires. Whilst actual downtime is expected to be no more than 15 minutes, the full 2 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.

 


Published: Tue, 05 Feb 2019 14:42:40 +0000
Incident: camb.core

We are currently experiencing a loss of connectivity to our equipment in our Cambridge POP. Engineers are already investigating. Further updates will be provided as and when they become available.


Published: Fri, 01 Feb 2019 14:19:06 +0000
Incident: Virgin Media circuits

Our monitoring has alerted our service teams to a number of Virgin circuits that are currently out of service. Our initial diagnostics indicate that the circuits are related to a hub between Virgin and us. Both we and the supplier are currently investigating to provide a solution as soon as possible. Further updates will be provided via this site.

We apologise to any customers that are impacted and want to reassure you that we are working to return full service as soon as possible.


Published: Wed, 30 Jan 2019 04:38:43 +0000
Incident: PWAN DSL

We are currently aware of a brief drop in connectivity for PWAN DSL tails. Circuits do appear to be re-establishing and we would advise rebooting any circuits that have not automatically reconnected.

Our engineers are investigating the cause of this and will provide updates in due course.


Published: Tue, 29 Jan 2019 12:57:04 +0000
Outbound Calls via our VoIP platform

We are currently aware of an intermittent issue with our VoIP platform affecting outbound calls, with some customers unable to establish external calls.  We are investigating the issue now and will provide updates via this site.  We apologise for the disruption to this service.


Published: Mon, 14 Jan 2019 16:11:01 +0000