We are currently aware of an intermittent issue with our VoIP platform affecting outbound calls, with some customers unable to establish external calls. We are investigating the issue now and will provide updates via this site. We apologise for the disruption to this service.
Friday 18th January 2019 00:01 – 03:00
During the above window we will be decommissioning telford-dc2.core.enta.net.
All services currently terminated in this location will be migrated on to telford-dc3-2.core. This includes PWANs, colocation and pseudowires. During the maintenance, customers will experience a loss of connectivity within their service (PWANs, colocation or pseudowire). If you are one of those customers, you will be notified directly by our Technical Service Desk by the end of Monday 14th January.
Once we have confirmed the maintenance is complete, any customers still experiencing issues should reboot their equipment before contacting the Technical Service Desk.
All other traffic that would normally route through this location will take alternative paths.
Our monitoring has alerted our service teams to a number of Vodafone circuits that are currently out of service. Our initial diagnostics indicate that the circuits are related to a hub between Vodafone and us. Both we and the supplier are currently investigating to provide a solution as soon as possible. Further updates will be provided via this site.
We apologise to any customers that are impacted and want to reassure you that we are working to return full service as soon as possible.
Thursday 10th January 2019 08:00 – 16:00
During the above window we will be carrying out essential maintenance within the rack that terminates a small number of Virgin Media leased line circuits at our Telford data-centre. This is a service impacting maintenance and outages will be observed.
Any customers impacted by this change will be notified Individually.
Our monitoring has alerted our service teams to a number of Virgin Media circuits that are currently out of service. Our initial diagnostics indicate that the circuits are related to a handover between Virgin Media and us, engineers are investigating and are engaged with the supplier. Further updates will be provided via this site.
We apologise to any customers that are impacted and want to reassure you that we are working to return full service as soon as possible.
We are currently aware of an issue affecting some users on our legacy VOIP platform. Engineers are currently investigating and a further update will be provided by 13:50.
We are currently aware of an issue affecting some users on our legacy VOIP platform. Engineers are currently investigating and a further update will be provided by 4:30pm
Thursday 6th December 2018 12:00 – 12:15
As part of our proactive monitoring of our network, we are aware of a faulty optic in our Glasgow POP that puts a small number of DSL customers at risk of losing service. As a consequence we will be replacing the faulty optic during the above specified window.
Broadband users connecting to the Glasgow DSL infrastructure will experience a brief drop in connectivity whilst the optic is replaced. Downtime is expected to last no longer than 30 seconds. If your connection does not re-establish in 2 minutes it may be necessary to reboot your router. Our Technical Service Desk will be monitoring all affected connections to ensure that service is restored as soon as possible.
Thursday 13th December 2018 00:01 – 06:00
During the above window we will be replacing wolv-te.core.enta.net with a higher capacity router.
We expect all services currently terminated in this location to have a maximum downtime of 1 hour. Services include: Leased lines, DSL, EWCS, Transit, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.
All other traffic that would normally route through this location will take alternative paths.
Monday 10th December 2018 03:00 – 06:00
During the above window broadband users connected via lns4.inx.dsl.enta.net will be disconnected for a reboot of the device (memory fragmentation) and will connect via alternative equipment.
There are currently only 190 users connected to this device as we have not been sending reconnections to this router for some time.
Users on this device that reconnect before the reboot will avoid the planned works.