Network Operations Centre

Incident: DSL authentication

We are currently investigating a problem with authentication on DSL sessions. The issue will be preventing any new sessions from establishing but any circuits that are currently connected will remain online unless they are disconnected or rebooted.

We will provide further updates as soon as they are available


Published: Fri, 07 Feb 2020 11:23:22 +0000
Emergency Maintenance: GLO4-rtr-1.core

Thursday 30th January 2020, 03:00 – 04:00

During the above window we will be performing emergency maintenance on the above device under recommendation of our vendor after errors are being seen.  All circuits connected to this device will experience a service disruption whilst a reload of a card takes place.  We are not expecting the disruption to service to last any more than 10-15 minutes, however, the window is required so that any necessary pre and post change checks can be performed.

We will update upon completion.


Published: Wed, 29 Jan 2020 18:17:06 +0000
Incident: Kirklees

We are currently aware of an issue affecting circuits within the Kirklees area. There are ongoing investigations in relation to this issue and we will keep you informed of progress.


Published: Tue, 28 Jan 2020 11:00:20 +0000
Incident: VoIP calls

We have been made aware that one of our VoIP upstream carriers has seen a drop in call volumes and has raised an incident to investigate further. This will affect calls on hosted and sip only accounts. We will provide further updates once they become available


Published: Thu, 23 Jan 2020 11:43:42 +0000
Planned Maintenance: pwanstack.wolv6.edge
Thursday 30th January 2020 00:00 – 03:00 

During the above window we will be carrying out service affecting maintenance on our PWAN edge device located in our Wolverhampton Data Center.

We expect all services terminated on this device to have a maximum downtime of 3 hours. Services include PWAN firewalls, PWAN co-location and psuedowires terminated into customer PWAN solutions.


Published: Wed, 15 Jan 2020 14:16:47 +0000
Incident: Edinburgh
We are currently aware of an issue affecting circuits within the Edinburgh area. There are ongoing investigations in relation to this issue and we will keep you informed of progress.

Published: Tue, 14 Jan 2020 09:45:59 +0000
Incident: camb.core

We have experienced a brief loss of connectivity to our equipment at our Cambridge PoP. Engineers are currently investigating, updates to follow as soon as available.


Published: Thu, 09 Jan 2020 10:20:53 +0000
Incident: Mirada Portal

Engineers are investigating an issue which is currently rendering the Mirada portal unavailable. Further updates will be provided as and when they become available.


Published: Fri, 27 Dec 2019 11:20:27 +0000
pwanstack.wolv6.core

We are currently experiencing intermittent loss of connectivity to the above device, some PWAN customers with equipment located within our suite in VeloxServ may have experienced a short outage. Remote hands at the DC are currently investigating and we will aim to provide an update shortly.


Published: Tue, 17 Dec 2019 11:13:03 +0000
Incident: PWAN DSL Connectivity

We are aware of an incident affecting some PWAN ADSL/VDSL services. Engineers are already engaged and are investigating.

Further updates will be provided as and when they become available.


Published: Mon, 18 Nov 2019 23:34:35 +0000