Network Operations Centre

Planned Work: BGP Process Restart cardiff.core

Tuesday 14th June 2022 23:00 – Wednesday 15th June 2022 00:00

During the above window, we will be carrying out a restart to the BGP process due to a problem identified with this device. This will result in a brief outage for customers who terminate on this device. BGP Sessions are expected to automatically re-establish after the process restart. Any users that remain down following the work may need to reboot their Customer Premises Equipment to restore connectivity.


Published: Wed, 01 Jun 2022 10:18:56 +0000
Planned Maintenance: Interxion PDU swap

Friday 27th May 2022 00:01 – 02:00

During the above window we will be carrying out a swap of a PDU within rack 1 of our suite in Interxion.

Any Virgin Media circuits provided via Interxion will experience downtime during the above window.

Any BT Openreach circuits supplied via Interxion will be considered at risk for the duration of the above window.

We apologise for any inconvenience this may cause.


Published: Wed, 25 May 2022 10:30:54 +0000
Third Party Planned Works: Virgin Media – Software Upgrade on National Infinera Core

Thursday 5th May 2022 18:00 – Friday 6th May 2022 06:00

During the above window, third-party supplier Virgin Media will be carrying out some maintenance on their Network. The maintenance will create a service outage for no more than 5 minutes.

We apologise for any inconvenience this may cause.


Published: Thu, 28 Apr 2022 15:03:40 +0000
Incident: Vodafone leased lines

We are currently aware of an incident affecting Vodafone leased line circuits. We are engaging with the supplier to investigate this issue and further updates will be provided soon.


Published: Tue, 26 Apr 2022 21:38:32 +0000
Third Party Planned Works: Virgin Media – Network Maintenance

Friday 22nd April 2022 00:01 – 06:00

During the above window, third-party supplier Virgin Media will be carrying out some maintenance on their Network. The maintenance will create a service outage however the outage period should only last for up to 5 hours; however a 6 hour timeframe has been given in the event of any unforeseen circumstances required and any associated none impacting work.

We apologise for any inconvenience this may cause.


Published: Wed, 23 Mar 2022 11:49:06 +0000
Planned Maintenance: Firmware Upgrade on Accedian NIDs

Tuesday 19th April 2022 00:01 – 06:00

During the above window we will be carrying out service affecting upgrades to Accedian branded NIDs at the following locations:

Peterborough, Plymouth, Portsmouth, Reading, Southend-on-Sea, Sheffield, Slough, Stirling, Swindon, Wakefield

During this window an outage will occur on any services using an Accedian NID as a network termination device. We expect the outage to last no more than 5 minutes per service, and apologise for any inconvenience this may cause.


Published: Thu, 17 Mar 2022 15:47:05 +0000
Planned Maintenance: Firmware Upgrade on Accedian NIDs

Friday 15th April 2022 00:01 – 06:00

During the above window we will be carrying out service affecting upgrades to Accedian branded NIDs at the following locations:

Milton Keynes, Northampton, Nottingham

During this window an outage will occur on any services using an Accedian NID as a network termination device. We expect the outage to last no more than 5 minutes per service, and apologise for any inconvenience this may cause.


Published: Thu, 17 Mar 2022 15:43:48 +0000
Planned Maintenance: Firmware Upgrade on Accedian NIDs

Wednesday 13th 2022 April 00:01 – 06:00

During the above window we will be carrying out service affecting upgrades to Accedian branded NIDs at the following locations:

Glasgow, Gloucester, Huddersfield, Hull, Leicester, Leeds, Maidenhead

During this window an outage will occur on any services using an Accedian NID as a network termination device. We expect the outage to last no more than 5 minutes per service, and apologise for any inconvenience this may cause.


Published: Thu, 17 Mar 2022 15:39:16 +0000
Planned Maintenance: Firmware Upgrade on Accedian NIDs

Thursday 7th April 2022 00:01 – 06:00

During the above window we will be carrying out service affecting upgrades to Accedian branded NIDs at the following locations:

Bracknell, Cambridge, Coventry, Derby, Edinburgh, Exeter

During this window an outage will occur on any services using an Accedian NID as a network termination device. We expect the outage to last no more than 5 minutes per service, and apologise for any inconvenience this may cause.


Published: Thu, 17 Mar 2022 15:36:37 +0000
Planned Maintenance: Firmware Upgrade on Accedian NIDs

Tuesday 5th April 2022 00:01 – 06:00

During the above window we will be carrying out service affecting upgrades to Accedian branded NIDs at the following locations:

Aberdeen, Bournemouth, Bradford, Bristol

During this window an outage will occur on any services using an Accedian NID as a network termination device. We expect the outage to last no more than 5 minutes per service, and apologise for any inconvenience this may cause.


Published: Thu, 17 Mar 2022 15:33:24 +0000