Network Operations Centre

Incident: Telford Power Outage – services at risk

There is currently a power outage that is affecting our Telford HQ and our datacentres. As a consequence, we are currently running on our back up generator power. All services that are delivered from this location must, therefore, be considered to be at risk. This a mains power failure that is being worked on by the supplier and they have estimated a return in service at approximately 03:30hrs.


Published: Wed, 14 Nov 2018 03:08:20 +0000
Planned Work: Broadband Upgrades

Tuesday 20th November 2018 00:00 – 06:00

During the above window broadband users connected via Glasgow, Edinburgh and Faraday interconnects will be disconnected to reconnect via higher capacity interconnects.

The time per user to reconnect will usually be less than 10 minutes, if your connection does not reestablish in 10 minutes it may be necessary to reboot your router.

Users on Glasgow, Edinburgh and Faraday interconnects that reconnect before the maintenance will reconnect on the new higher capacity interconnects.


Published: Tue, 13 Nov 2018 19:01:26 +0000
At Risk: Planned Maintenance – Coventry

Thursday 22nd Nov 2018 00:01 – 06:00

During the above maintenance window, we will be integrating Coventry pop into our combined national network.

No down time is expected and all precautions will be taken to avoid any disruption, however during and after this maintenance routing will take different paths.


Published: Tue, 13 Nov 2018 13:12:48 +0000
Planned Maintenance: Interxion & Telehouse East

Wednesday 21st November 2018 00:00 – 06:00

During the above window we will be completing a planned maintenance to upgrade hardware within telehouse-east4.core & Interxion3.core. No downtime is expected and all precautions will be taken to avoid any disruption, however during this window both sites should be considered at risk.


Published: Tue, 13 Nov 2018 11:49:54 +0000
Planned Work: Broadband Upgrades

Monday 19th November 2018 00:00 – 06:00

During the above window broadband users connected via Bristol and Birmingham interconnects will be disconnected to reconnect via higher capacity interconnects.

The time per user to reconnect will usually be less than 10 minutes, if your connection does not reestablish in 10 minutes it may be necessary to reboot your router.

Users on Bristol and Birmingham interconnects that reconnect before the maintenance will reconnect on the new higher capacity interconnects.


Published: Mon, 12 Nov 2018 12:04:03 +0000
Planned Work: Broadband Upgrades

Monday 5th November 2018 22:00 to Tuesday 6th November 2018 02:00

During the above window broadband users connected via Cardiff, Manchester and Nottingham interconnects will be disconnected to reconnect via higher capacity interconnects.

The time per user to reconnect will usually be less than 10 minutes, if your connection does not reestablish in 10 minutes it may be necessary to reboot your router.

Users on Cardiff, Manchester and Nottingham interconnects that reconnect after 30th October 2018 will automatically be reconnected to the high capacity interconnects and will avoid the forced disconnect.


Published: Mon, 29 Oct 2018 17:11:47 +0000
Emergency Maintenance: columbo.core

Wednesday 24th October 03:00– 06:00

During the above window our supplier will be carrying out essential power works to one of our racks in this location. There will be disruption to services at this location, this includes DSL, Leased lines and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 1 hour, the full 3 hours may be required to account for any unforeseen issues.

We apologise for the short notice and any inconveniences this may cause


Published: Tue, 23 Oct 2018 13:08:52 +0000
Emergency Maintenance: nottingham.core

Tuesday 23rd October 10:00 – 14:00

During the above window, one of our engineer’s will be carrying out essential preventative maintenance within our racks at this location to facilitate emergency power works being carried out by our supplier on Thursday 25th October. While this work is being carried out we expect no disruption to services, however any services terminating at this location should be considered at risk for the duration of this window.

Thursday 25th October 00:00 – 06:00

During the above window our supplier will be carrying out essential power works to both of our racks in this location. No downtime is expected due to the preventative measures taken above, however all services at this location should be considered at risk for the duration of the window this includes; DSL, Leased lines and Pseudowires terminating at this location.

 


Published: Mon, 22 Oct 2018 16:27:21 +0000
Emergency Maintenance : stepneygreen.core

Tuesday 23rd October 03:00 – 06:00

During the above window our supplier will be carrying out essential power works to one of our racks in this location. No downtime is expected, however all services at this location should be considered at risk for the duration of the window this includes; DSL, Leased lines and Pseudowires terminating at this location.

This will not be carried out concurrently with the planned work at Columbo http://noc.enta.net/2018/10/at-risk-columbo-core/


Published: Mon, 22 Oct 2018 16:07:49 +0000
At Risk: columbo.core

Tuesday 23rd October 03:00 – 06:00

During the above window our supplier will be carrying out essential power works to one of our racks in this location. No downtime is expected, however all services at this location should be considered at risk for the duration of the window this includes; DSL, Leased lines and Pseudowires terminating at this location.


Published: Thu, 18 Oct 2018 10:30:53 +0000