Network Operations Centre

Planned Maintenance: Manchester

Thursday 27th September 2018 00:01 – 06:00

During the above window we will be replacing man.core.enta.net with a higher capacity router.

We expect all services currently terminated in this location to have a maximum downtime of 1 hour. Services include Transit, EWCS, Leased lines, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues. All other traffic that would normally route through this location will take alternative paths.


Published: Tue, 18 Sep 2018 13:35:55 +0000
Planned Maintenance: Equinix.core

Tuesday 25th September 2018 00:01 – 06:00

During the above windows we will be completing planned maintenance to upgrade our core equipment, equinix.core.enta.net.

We expect all services currently terminated in this location to have a maximum downtime of 1 hour. Services include Transit, EWCS, Leased lines, Co-location, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues. All other traffic that would normally route through this location will take alternative paths.


Published: Mon, 17 Sep 2018 16:50:45 +0000
Incident: Vodafone Circuits

We are currently seeing a number of Vodafone circuits a down. Initial diagnostics indicate the circuits are related to a single Vodafone handoff. Engineers are investigating and engaging with our supplier. Further updates will be provided when available.


Published: Thu, 13 Sep 2018 13:37:41 +0000
Emergency Work: Cardiff.core

Friday 14th September 2018 13:00 – 14:00

During the above window we will be adding additional power equipment as an attempt to minimise further impact, whilst our supplier continues to investigate the occasional power disruptions at this location.

No downtime is expected however, all directly connected services should be considered at risk for the duration of this maintenance window.


Published: Thu, 13 Sep 2018 13:19:22 +0000
Incident: VoIP

We are aware of an interruption to service affecting inbound calls on our Enrich platform. Our teams are investigating and will update hourly.

We apologise for any inconvenience during this time.


Published: Wed, 12 Sep 2018 08:46:52 +0000
Planned Maintenance: Peterborough.core

Sunday 9th September 22:00 – Monday 10th September 06:00

Monday 10th September 22:00 – Tuesday 11th September 06:00

Tuesday 11th September 22:00 – Wednesday 12th September 06:00

Friday 14th September 22:00 – Saturday 15th September 06:00

Saturday 15th September 22:00 – Sunday 16th September 06:00

Sunday 16th September – 22:00 – Monday 17th September 06:00

 

During the above windows, we will be migrating a number of customer services onto our Peterborough core router. The affected circuits have all been notified directly and no other downtime is expected. Despite this core should be considered at risk for the duration of each window.


Published: Wed, 05 Sep 2018 13:15:16 +0000
Incident: VoIP

We are aware of a brief interruption to both SIP and Hosted VoIP services at approximately 14:00.  Services appear to be restored but our teams are aware and currently investigating.  We’ll provide further information when this becomes available.


Published: Tue, 04 Sep 2018 13:16:36 +0000
Planned Maintenance: Redbus-sov.core

Tuesday 11th September 2018 00:01 – 06:00

During the above window we will be replacing redbus-sov.core.enta.net with a higher capacity router.

All services currently terminated in this location will be migrated on to the new hardware. This includes EWCS, Transit, Leased lines and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.


Published: Mon, 03 Sep 2018 16:00:15 +0000
Incident: Cardiff

We are aware of an issue affecting services on our Cardiff node.  Our NOC are aware and currently investigating.  We’ll provide updates when further information is available.


Published: Mon, 03 Sep 2018 12:39:14 +0000
Planned Maintenance: Interxion2.core

Thursday 6th September 2018 00:01 – 06:00

During the above window we will be replacing interxion2.core.enta.net with a higher capacity router.

We expect all services currently terminated in this location to have a maximum downtime of 1 hour. Services include Transit, EWCS, Leased lines, Co-location, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.


Published: Thu, 30 Aug 2018 16:45:53 +0000