Network Operations Centre

BT Planned Work: Sheffield TE

Thursday 28th January 2021, 21:00 – Friday 29th January 2021 05:00

Due to on going improvements to the power infrastructure within the BT POP’s, The above site requires both the ATS and UPS to be refreshed.

Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment may experience a small period of downtime.



Published: Wed, 20 Jan 2021 10:28:37 +0000
BT Planned Work: Nottingham TE

Thursday 21th January 2021, 21:00 – Friday 22th January 2021 05:00

Due to on going improvements to the power infrastructure within the BT POP’s, The above site requires both the ATS and UPS to be refreshed.

Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment may experience a small period of downtime.


Published: Wed, 20 Jan 2021 10:25:42 +0000
Incident: CityFibre leased lines in Bristol

We are currently aware of an issue affecting CityFibre provided leased lines in the Bristol area. Engineers are on site investigating and working to restore service as soon as possible


Published: Thu, 14 Jan 2021 13:41:42 +0000
Planned Work: Leeds TE

Thursday 14th January 2021, 20:30 – Friday 14th January 2021 05:00

Due to on going improvements to the power infrastructure within the BT POP’s, The above TE requires both the ATS and UPS to be refreshed.

Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service it should still be considered at risk.


Published: Wed, 06 Jan 2021 11:45:56 +0000
Emergency Work: DSL Platform

Thursday 17th December 2020, 13:30 – 14:00

During the above window we will be carrying out emergency maintenance to the traffic shapers within the DSL platform. This is necessary work due to the ongoing issues documented at https://noc.enta.net/2020/12/incident-dsl-packet-loss/

No downtime is expected to services however broadband services should be considered at risk for the duration of this work. Further work will need to be completed out of hours after this initial maintenance and will be communicated in due course.

Apologies for the short notice and any inconvenience this may cause.


Published: Thu, 17 Dec 2020 13:19:12 +0000
BT Planned Work: Kingston TE & colindale.core

Thursday 7th January 2021, 20:30 – Friday 8th January 2021 05:00

Due to on going improvements to the power infrastructure within the BT POP’s, Kingston TE requires both the ATS and UPS to be refreshed. Although only Kingston is directly effected due to network design customers with services on Colindale core should also be considered at risk.

Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment may experience a small period of downtime.


Published: Wed, 16 Dec 2020 11:29:26 +0000
Incident: DSL packet loss

We are currently investigating reports of packet loss affecting broadband customers.
Further updates will follow as and when they become available and we apologise for any inconvenience caused.


Published: Thu, 10 Dec 2020 15:24:12 +0000
Planned Work: Peterborough Te

Thursday 8th December 2020, 10:00 – 17:30

Due to on going improvements to the power infrastructure within the BT POP’s, we are preforming exploratory work before refreshing the ATS and UPS for this site.

BT will be undertaking maintenance work within the above window which will require the tracing of some cables on site. This will involve the removal of a panel on a DC inverter to visually inspect the connectivity within.

We will not be attempting anything other than a lid removal and visual inspection and the risk to impact during this window is considered low.





Published: Mon, 07 Dec 2020 12:53:34 +0000
Portsmouth outage – 28/11/2020

We are currently aware of an incident affecting leased line connections in the Portsmouth area. This is being looked into by our NOC team and engineers are on site to try and resolve this as soon as possible.
Further updates will follow as and when they become available and we apologise for any inconvenience caused.


Published: Sat, 28 Nov 2020 16:17:43 +0000
Incident: Virgin Media leased lines

We are currently aware of an incident affecting Virgin Media leased line circuits. We are engaging with the supplier to investigate this issue and further updates will be provided in the next hour.


Published: Thu, 26 Nov 2020 07:12:29 +0000