Network Operations Centre

Outbound Calls via our VoIP platform

We are currently aware of an intermittent issue with our VoIP platform affecting outbound calls, with some customers unable to establish external calls.  We are investigating the issue now and will provide updates via this site.  We apologise for the disruption to this service.


Published: Mon, 14 Jan 2019 16:11:01 +0000
Planned Maintenance: Telford

Friday 18th January 2019 00:01 – 03:00

During the above window we will be decommissioning telford-dc2.core.enta.net.

All services currently terminated in this location will be migrated on to telford-dc3-2.core. This includes PWANs, colocation and pseudowires. During the maintenance, customers will experience a loss of connectivity within their service (PWANs, colocation or pseudowire). If you are one of those customers, you will be notified directly by our Technical Service Desk by the end of Monday 14th January.

Once we have confirmed the maintenance is complete, any customers still experiencing issues should reboot their equipment before contacting the Technical Service Desk.

All other traffic that would normally route through this location will take alternative paths.


Published: Fri, 11 Jan 2019 14:13:39 +0000
Incident: Vodafone Circuits

Our monitoring has alerted our service teams to a number of Vodafone circuits that are currently out of service. Our initial diagnostics indicate that the circuits are related to a hub between Vodafone and us. Both we and the supplier are currently investigating to provide a solution as soon as possible. Further updates will be provided via this site.

We apologise to any customers that are impacted and want to reassure you that we are working to return full service as soon as possible.


Published: Sun, 06 Jan 2019 11:50:54 +0000
Planned Maintenance: Telford

Thursday 10th January 2019 08:00 – 16:00

During the above window we will be carrying out essential maintenance within the rack that terminates a small number of Virgin Media leased line circuits at our Telford data-centre. This is a service impacting maintenance and outages will be observed.

Any customers impacted by this change will be notified Individually.


Published: Fri, 04 Jan 2019 11:53:52 +0000
Incident: Virgin Media circuits

Our monitoring has alerted our service teams to a number of Virgin Media circuits that are currently out of service. Our initial diagnostics indicate that the circuits are related to a handover between Virgin Media and us, engineers are investigating and are engaged with the supplier. Further updates will be provided via this site.

We apologise to any customers that are impacted and want to reassure you that we are working to return full service as soon as possible.


Published: Tue, 11 Dec 2018 13:15:10 +0000
VoIP Incident

We are currently aware of an issue affecting some users on our legacy VOIP platform. Engineers are currently investigating and a further update will be provided by 13:50.


Published: Mon, 10 Dec 2018 12:48:33 +0000
Incident: Legacy VOIP platform

We are currently aware of an issue affecting some users on our legacy VOIP platform. Engineers are currently investigating and a further update will be provided by 4:30pm


Published: Fri, 07 Dec 2018 15:24:54 +0000
Emergency Maintenance: Glasgow DSL Infrastructure

Thursday 6th December 2018 12:00 – 12:15

As part of our proactive monitoring of our network, we are aware of a faulty optic in our Glasgow POP that puts a small number of DSL customers at risk of losing service. As a consequence we will be replacing the faulty optic during the above specified window.

Broadband users connecting to the Glasgow DSL infrastructure will experience a brief drop in connectivity whilst the optic is replaced. Downtime is expected to last no longer than 30 seconds. If your connection does not re-establish in 2 minutes it may be necessary to reboot your router. Our Technical Service Desk will be monitoring all affected connections to ensure that service is restored as soon as possible.


Published: Thu, 06 Dec 2018 11:22:20 +0000
Planned Maintenance: Wolverhampton TE

Thursday 13th December 2018 00:01 – 06:00

During the above window we will be replacing wolv-te.core.enta.net with a higher capacity router.

We expect all services currently terminated in this location to have a maximum downtime of 1 hour. Services include: Leased lines, DSL, EWCS, Transit, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.


Published: Mon, 03 Dec 2018 18:27:47 +0000
Planned Maintenance: Reboot lns4.inx.dsl.enta.net

Monday 10th December 2018 03:00 – 06:00

 

During the above window broadband users connected via lns4.inx.dsl.enta.net will be disconnected for a reboot of the device (memory fragmentation) and will connect via alternative equipment.

There are currently only 190 users connected to this device as we have not been sending reconnections to this router for some time.

Users on this device that reconnect before the reboot will avoid the planned works.


Published: Mon, 03 Dec 2018 17:28:58 +0000