Network Operations Centre

VOIP Routing Table

Monday 4th May 2020 21:00 – 21:10

We are carrying out essential planned maintenance on our VoIP routing table this evening during the above window. All precautions have been taken to ensure this should not be service affecting.

Published: Mon, 04 May 2020 15:02:31 +0000

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Published: Fri, 03 Apr 2020 15:00:16 +0000
Incident: L2TP broadband

We are currently aware of an issue affecting authentication on L2TP broadband circuits. Engineers are already engaged and are investigating.

Further updates will be provided as and when they become available.


Published: Tue, 31 Mar 2020 10:46:34 +0000
Incident: slo24-rtr-1
We are currently aware of an issue affecting the slo24-rtr-1 PE. Initial diagnostics indicate a line card failure. Engineers are investigating and engaging with our supplier. Further updates will be provided when available.

Published: Wed, 18 Mar 2020 14:40:34 +0000
Incident: Virgin Media Circuits

We are currently seeing a number of Virgin Media circuits down. Suppliers have advised that this due to cable damage-causing wider network issues.

Suppliers have advised that engineers are at the location and fibre splicing is taking place.

Further updates will be provided on an hourly basis.

Published: Thu, 05 Mar 2020 07:50:09 +0000
Incident: DSL authentication

We are currently investigating a problem with authentication on DSL sessions. The issue will be preventing any new sessions from establishing but any circuits that are currently connected will remain online unless they are disconnected or rebooted.

We will provide further updates as soon as they are available

Published: Fri, 07 Feb 2020 11:23:22 +0000
Emergency Maintenance: GLO4-rtr-1.core

Thursday 30th January 2020, 03:00 – 04:00

During the above window we will be performing emergency maintenance on the above device under recommendation of our vendor after errors are being seen.  All circuits connected to this device will experience a service disruption whilst a reload of a card takes place.  We are not expecting the disruption to service to last any more than 10-15 minutes, however, the window is required so that any necessary pre and post change checks can be performed.

We will update upon completion.

Published: Wed, 29 Jan 2020 18:17:06 +0000
Incident: Kirklees

We are currently aware of an issue affecting circuits within the Kirklees area. There are ongoing investigations in relation to this issue and we will keep you informed of progress.

Published: Tue, 28 Jan 2020 11:00:20 +0000
Incident: VoIP calls

We have been made aware that one of our VoIP upstream carriers has seen a drop in call volumes and has raised an incident to investigate further. This will affect calls on hosted and sip only accounts. We will provide further updates once they become available

Published: Thu, 23 Jan 2020 11:43:42 +0000
Planned Maintenance: pwanstack.wolv6.edge
Thursday 30th January 2020 00:00 – 03:00 

During the above window we will be carrying out service affecting maintenance on our PWAN edge device located in our Wolverhampton Data Center.

We expect all services terminated on this device to have a maximum downtime of 3 hours. Services include PWAN firewalls, PWAN co-location and psuedowires terminated into customer PWAN solutions.

Published: Wed, 15 Jan 2020 14:16:47 +0000