Network Operations Centre

Planned Maintenance: pwanstack.wolv6.edge
Thursday 30th January 2020 00:00 – 03:00 

During the above window we will be carrying out service affecting maintenance on our PWAN edge device located in our Wolverhampton Data Center.

We expect all services terminated on this device to have a maximum downtime of 3 hours. Services include PWAN firewalls, PWAN co-location and psuedowires terminated into customer PWAN solutions.


Published: Wed, 15 Jan 2020 14:16:47 +0000
Incident: Edinburgh
We are currently aware of an issue affecting circuits within the Edinburgh area. There are ongoing investigations in relation to this issue and we will keep you informed of progress.

Published: Tue, 14 Jan 2020 09:45:59 +0000
Incident: camb.core

We have experienced a brief loss of connectivity to our equipment at our Cambridge PoP. Engineers are currently investigating, updates to follow as soon as available.


Published: Thu, 09 Jan 2020 10:20:53 +0000
Incident: Mirada Portal

Engineers are investigating an issue which is currently rendering the Mirada portal unavailable. Further updates will be provided as and when they become available.


Published: Fri, 27 Dec 2019 11:20:27 +0000
pwanstack.wolv6.core

We are currently experiencing intermittent loss of connectivity to the above device, some PWAN customers with equipment located within our suite in VeloxServ may have experienced a short outage. Remote hands at the DC are currently investigating and we will aim to provide an update shortly.


Published: Tue, 17 Dec 2019 11:13:03 +0000
Incident: PWAN DSL Connectivity

We are aware of an incident affecting some PWAN ADSL/VDSL services. Engineers are already engaged and are investigating.

Further updates will be provided as and when they become available.


Published: Mon, 18 Nov 2019 23:34:35 +0000
Planned Maintenance: VoIP
Monday 18th November 2019 22:00 – 23:00
We are making improvements to our VoIP platform and would like to notify customers that planned maintenance will be carried out 18th November 2019 between 22:00 and 23:00 causing temporary disruption to service.  After the changes are complete your phones will re-register and normal service will resume.  Thank you for your cooperation during this time.

Published: Fri, 15 Nov 2019 17:15:03 +0000
Planned Maintenance: Leeds

Saturday 23rd November 2019 22:00 – Sunday 24th November 2019 06:00

During the above window CityFibre will be carrying out a planned maintenance on our network in Leeds.

We expect all services to have a maximum downtime of 5 hours. Services include Leased lines, Metro Services and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 5 hours, the full 8 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.


Published: Fri, 08 Nov 2019 13:53:30 +0000
Planned Maintenance: VoIP
Tuesday 12th November 2019 22:00 – 23:00
We are making improvements to our VoIP platform and would like to notify customers that planned maintenance will be carried out 12th November 2019 between 22:00 and 23:00 causing temporary disruption to service.  After the changes are complete your phones will re-register and normal service will resume.  Thank you for your cooperation during this time.

Published: Thu, 07 Nov 2019 18:42:08 +0000
Planned Maintenance: Vodafone

Friday 15th November 2019 01:00 – 03:00

During the above window Vodafone will be completing a planned maintenance to upgrade firmware on a single handover point. It is expected for all affected connections to experience 1 hour downtime, however the full duration of the window may be required to account for any unforeseen issues.


Published: Wed, 06 Nov 2019 15:22:25 +0000