Network Operations Centre

Emergency Works: Birmingham to Coventry

Monday 4th October 2021 23:00 – Tuesday 5th October 2021 01:00

We are carrying out maintenance work on our Birmingham to Coventry links to re-engineer traffic routes during the above window. This is not expected to cause any impact to services.


Published: Mon, 04 Oct 2021 13:29:28 +0000
Planned Works: Glasgow GLA1209 ?

Friday 08/10/2021 08:00 – 18:00

During the above window we will be completing non-service affecting maintenance on the power PDUs at this POP Site.

This work is not expected to impact any services due to backup power supply in place.


Published: Tue, 21 Sep 2021 14:59:14 +0000
Technical Support Phone Unavailable

Due to some system errors with our 3rd party Voice Platform, the 03301003551 phone line can’t be reached at the moment.

Should you wish to contact us, please submit an email to service.desk@cityfibre.com.

Apologies for any inconvenience this may cause.


Published: Mon, 20 Sep 2021 21:19:56 +0000
Planned Works: Cheltenham CLH19

Tuesday 21/09/2021 08:00 – 20:00

During the above window we will be completing non-service affecting maintenance on the mains power feed into this FEx.

This work is not expected to impact any services due to backup power supply in place.


Published: Wed, 15 Sep 2021 11:25:23 +0000
Emergency Works: Coventry

Thursday 09/09/2021 00:01 – 04:00

During the above window we will be carrying out emergency maintenance work on Arundel Road, Coventry. This is to resolve a fault on a cable which is currently putting services at risk.

Customers will experience an outage during the maintenance window. We will do our best to complete maintenance work quickly and with as little disruption as possible.

Apologies for any inconvenience it may cause.


Published: Thu, 02 Sep 2021 13:32:18 +0000
Emergency Works: Coventry

Thursday 26/08/2021 22:00 – Friday 27/08/2021 01:00

During the above window we will be carrying out emergency maintenance work on Dillotford Avenue, Coventry. This is to resolve a fault in a joint which is currently impacting live services.

Customers will experience an outage during the maintenance window. We will do our best to complete maintenance work quickly and with as little disruption as possible.

Apologies for any inconvenience it may cause.


Published: Thu, 26 Aug 2021 13:57:05 +0000
Planned Maintenance: Fibre joint between Birmingham & Coventry

Monday 27th September 2021 20:00 – Tuesday
28th September 2021 08:00

During the above window CityFibre will be carrying out maintenance on a fibre joint between Birmingham & Coventry.

Any directly affected services will be informed individually via email. Due to the Fibre joint carrying core links, resilience will be reduced in Birmingham. As a result, all services in Birmingham should be considered to be at risk during this period.


Published: Tue, 24 Aug 2021 13:22:09 +0000
Planned Work: GLA1211

Thursday 03/09/2021 08:00 – 20:00

During the above window we will be completing none serving affecting maintenance on the mains power feed into this FEx.

This work is not expected to impact any services due to backup power supply in place.


Published: Fri, 20 Aug 2021 16:13:43 +0000
Planned Work: Slo2

Wednesday 11/08/2021 19:00 – Thursday 12/08/2021 01:00

During the above window we will be completing some none service affecting maintenance on a circuit terminating on SLO2. We will be moving the remote end of this circuit from Lon4 to Lon5

This activity is not expected to impact any live services due to having resilient links for the traffic to traverse.


Published: Tue, 03 Aug 2021 14:31:55 +0000
Planned Works: Southend on Sea

Monday 09/08/2021 06:00 – Friday 20/08/2021 16:00

During the above window we will be carrying out maintenance work to replace a number of faulty Network joints in Southend.

Services will be placed At Risk during the maintenance window and any customers who will experience a total loss of service will be contacted separately.


Published: Wed, 21 Jul 2021 09:52:09 +0000