We experienced an issue with connections through our Telecity Hex affecting users on TalkTalk. This outage lasted around 2 minutes, the cause of which is under investigation. Further updates will be provided shortly
We apologise to any customers that were impacted.
We are experiencing an issue with phone registration on SIP and Hosted accounts ordered from myuserportal, which is under investigation. Further updates will be provided by 10:30.
We apologise to any customers that are impacted and want to reassure you that we are working to return full service as soon as possible.
Friday 14th June 2019 00:01 – 06:00
During the above window we will completing a planned maintenance to enhance the security on our aggregation devices on columbo.core.enta.net.
We expect all services to have a maximum downtime of 1 hour. Services include Leased lines and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.
Friday 14th June 2019 00:01 – 06:00
During the above window we will completing a planned maintenance to enhance the security on our aggregation devices on telehouse-east4.core.enta.net.
We expect all services to have a maximum downtime of 1 hour. Services include Transit, EWCS, Leased lines, Co-location, Wholesale handoff and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.
Thursday 13th June 2019 00:01 – 06:00
During the above window we will completing a planned maintenance to enhance the security on our aggregation devices on interxion3.core.enta.net.
We expect all services to have a maximum downtime of 1 hour. Services include Transit, EWCS, Leased lines, Co-location, Wholesale handoff and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.
Thursday 13th June 2019 00:01 – 06:00
During the above window we will completing a planned maintenance to enhance the security on our aggregation devices on interxion2.core.enta.net.
We expect all services to have a maximum downtime of 1 hour. Services include Transit, EWCS, Leased lines, Co-location, Wholesale handoff and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.
Thursday 13th June 2019 00:01 – 06:00
During the above window we will completing a planned maintenance to enhance the security on our aggregation devices on Faraday.core.enta.net.
We expect all services to have a maximum downtime of 1 hour. Services include Leased lines and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.
Wednesday 12th June 2019 00:01 – 06:00
During the above window we will completing a planned maintenance to enhance the security on our aggregation devices on equinix.core.enta.net.
We expect all services to have a maximum downtime of 1 hour. Services include Transit, EWCS, Leased lines, Co-location, Wholesale handoff and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.
Wednesday 12th June 2019 00:01 – 06:00
During the above window we will completing a planned maintenance to enhance the security on our aggregation devices on stepneygreen.core.enta.net.
We expect all services to have a maximum downtime of 1 hour. Services include Leased lines and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.
Wednesday 12th June 2019 00:01 – 06:00
During the above window we will completing a planned maintenance to enhance the security on our aggregation devices on man.core.enta.net.
We expect all services to have a maximum downtime of 1 hour. Services include Transit, EWCS, Leased lines, Wholesale handoff and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.