Network Operations Centre

Incident – SKY Leased Line Outage – 30-10-2020

Good Morning.

We have had a large number of SKY circuits go offline for a period of 30 minutes early this morning. This has been due to unplanned works performed by SKY, but as of 00:55AM. All services should be restored.

We apologise in advance for the inconvenience caused. Given this happened yesterday and again this morning, we are taking further measures to ensure with the supplier there are no further unexpected works.

If you are experiencing any further issues since this morning’s works, please re-boot your service and proceed to call into the support desk if the issue remains.


Published: Fri, 30 Oct 2020 01:42:58 +0000
Incident – SKY Leased lined Outage

Good Morning.

We are currently seeing a large number of SKY leased line circuits offline. At this moment in time, this is under investigation and we are currently in correspondence with suppliers for diagnostics.

Further updates will be provided when available.


Published: Thu, 29 Oct 2020 02:45:31 +0000
Planned Work: Bristol TE

Thursday 12th November 2020, 21:00 – Friday 13th November 2020 05:00

Due to on going improvements to the power infrastructure within the BT POP’s, Bristol TE requires both the ATS and UPS to be refreshed.

Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment may experience a small period of downtime.


Published: Tue, 27 Oct 2020 15:44:57 +0000
Planned Work: Stepney Green

Thursday 05th November 2020, 21:00 – Friday 06th November 2020 05:00

Due to on going improvements to the power infrastructure within the BT POP’s, Stepney TE requires both the ATS and UPS to be refreshed.

Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment will experience a small period of downtime.


Published: Tue, 27 Oct 2020 15:43:56 +0000
Incident: Virgin Media Leased Lines

We are currently seeing a number of Virgin Media leased line circuits as down. These circuits appear to be in the Birmingham area at present. We are currently in correspondence with suppliers for diagnostics.

Further updates will be provided when available.


Published: Thu, 15 Oct 2020 17:05:32 +0000
Incident: CityFibre circuits

We are currently aware of an issue affecting CityFibre provided pseudowire circuits through Telehouse North. Engineers are investigating and further updates will be provided as soon as possible.


Published: Wed, 14 Oct 2020 12:09:59 +0000
Planned Work: BT Slough, kingston.core & colindale.core

Thursday 29th October 2020, 21:00 – Friday 30th October 2020 05:00

Due to on going improvements to the power infrastructure within the BT POP’s, Slough TE requires both the ATS and UPS to be refreshed. Although only Slough is directly effected due to network design customers with services on Kingston & Colindale core’s should also be considered at risk.

Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment will experience a small period of downtime.


Published: Tue, 06 Oct 2020 13:33:24 +0000
Planned Work: Preston Core

Thursday 22nd October 2020, 21:00 – Friday 23rd October 2020 05:00

Due to on going improvements to the power infrastructure within the BT POP’s, Preston TE requires both the ATS and UPS to be refreshed.

Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment will experience a small period of downtime.


Published: Tue, 06 Oct 2020 13:29:19 +0000
Planned Work: Update to firmware openstack routes

Monday 21st September 2020 22:00:00 – 23:00:00

During the above window we are carrying out some essential maintenance on our network hardware to improve its reliability and performance. During this window our Mirada platform will be unavailable.


Published: Tue, 15 Sep 2020 14:11:38 +0000
Incident: Leased lines in Sheffield, Peterborough and Nottingham

We are aware of an issue affecting leased lines in and around Sheffied, Peterborough and Nottingham. Our networking team are currently investigating the issue and further updates will be provided as soon as possible.


Published: Tue, 15 Sep 2020 11:03:50 +0000