Network Operations Centre

Incident: Telecity outage (Resolved)

We experienced  an issue with connections through our Telecity Hex affecting users on TalkTalk.  This outage lasted around 2 minutes, the cause of which is under investigation. Further updates will be provided shortly

We apologise to any customers that were impacted.


Published: Tue, 11 Jun 2019 23:29:31 +0000
Incident: VoIP registration

We are experiencing an issue with phone registration on SIP and Hosted accounts ordered from myuserportal, which is under investigation. Further updates will be provided by 10:30.

We apologise to any customers that are impacted and want to reassure you that we are working to return full service as soon as possible.


Published: Tue, 11 Jun 2019 08:34:07 +0000
Planned Maintenance: Columbo.core

Friday 14th June 2019 00:01 – 06:00

During the above window we will completing a planned maintenance to enhance the security on our aggregation devices on columbo.core.enta.net.

We expect all services to have a maximum downtime of 1 hour. Services include Leased lines and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.


Published: Wed, 05 Jun 2019 10:15:32 +0000
Planned Maintenance: Telehouse-east4.core

Friday 14th June 2019 00:01 – 06:00

During the above window we will completing a planned maintenance to enhance the security on our aggregation devices on telehouse-east4.core.enta.net.

We expect all services to have a maximum downtime of 1 hour. Services include Transit, EWCS, Leased lines, Co-location, Wholesale handoff and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.


Published: Wed, 05 Jun 2019 10:14:48 +0000
Planned Maintenance: Interxion3.core

Thursday 13th June 2019 00:01 – 06:00

During the above window we will completing a planned maintenance to enhance the security on our aggregation devices on interxion3.core.enta.net.

We expect all services to have a maximum downtime of 1 hour. Services include Transit, EWCS, Leased lines, Co-location, Wholesale handoff and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.


Published: Wed, 05 Jun 2019 10:12:03 +0000
Planned Maintenance: Interxion2.core

Thursday 13th June 2019 00:01 – 06:00

During the above window we will completing a planned maintenance to enhance the security on our aggregation devices on interxion2.core.enta.net.

We expect all services to have a maximum downtime of 1 hour. Services include Transit, EWCS, Leased lines, Co-location, Wholesale handoff and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.


Published: Wed, 05 Jun 2019 10:11:10 +0000
Planned Maintenance: Faraday.core

Thursday 13th June 2019 00:01 – 06:00

During the above window we will completing a planned maintenance to enhance the security on our aggregation devices on Faraday.core.enta.net.

We expect all services to have a maximum downtime of 1 hour. Services include Leased lines and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.


Published: Wed, 05 Jun 2019 10:10:13 +0000
Planned Maintenance: Equinix.core

Wednesday 12th June 2019 00:01 – 06:00

During the above window we will completing a planned maintenance to enhance the security on our aggregation devices on equinix.core.enta.net.

We expect all services to have a maximum downtime of 1 hour. Services include Transit, EWCS, Leased lines, Co-location, Wholesale handoff and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.


Published: Tue, 04 Jun 2019 16:48:13 +0000
Planned Maintenance: Stepneygreen.core

Wednesday 12th June 2019 00:01 – 06:00

During the above window we will completing a planned maintenance to enhance the security on our aggregation devices on stepneygreen.core.enta.net.

We expect all services to have a maximum downtime of 1 hour. Services include Leased lines and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.


Published: Tue, 04 Jun 2019 16:45:16 +0000
Planned Maintenance: Manchester

Wednesday 12th June 2019 00:01 – 06:00

During the above window we will completing a planned maintenance to enhance the security on our aggregation devices on man.core.enta.net.

We expect all services to have a maximum downtime of 1 hour. Services include Transit, EWCS, Leased lines, Wholesale handoff and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.


Published: Tue, 04 Jun 2019 16:42:12 +0000