Network Operations Centre

Incident : VoIP calls

We are aware of an outage affecting calls on the VoIP platform at approximately 11:00 today. Service is now restored and our engineers are investigating the underlying cause.

Please ask any affected customers to reboot their equipment if they continue to experience issues.

We apologise for any inconvenience caused.


Published: Fri, 16 Aug 2019 11:19:03 +0000
Planned Maintenance: Slough.core.enta.net

Tuesday 20th August 2019 00:01 – 06:00

During the above window we will be replacing slough.core.enta.net with a higher capacity router.

We expect all services to have a maximum downtime of 2 hours. Services include; Leased lines terminating at this location. Whilst actual downtime is expected to be no more than 2 hours, the full 6 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.


Published: Tue, 13 Aug 2019 15:13:06 +0000
Edinburgh connectivity

We are currently aware of a number of City Fibre circuits in Edinburgh have lost connectivity. Engineers are currently investigating. Updates will be provided as soon as available.


Published: Fri, 09 Aug 2019 07:33:23 +0000
Incident: VoIP calls

We are currently aware of an issue affecting calls on the Unify platform. Engineers are currently investigating, updates to follow as soon as available.

We apologise for any inconvenience caused.


Published: Wed, 07 Aug 2019 13:13:26 +0000
Incident: PWAN Connectivity

We are aware of an incident affecting some PWAN connectivity. Engineers are already engaged and are investigating.

Further updates will be provided as and when they become available.


Published: Wed, 07 Aug 2019 10:14:58 +0000
Incident: Equinix PoP
We are currently experiencing a loss of connectivity to our equipment in our Equinix POP. Engineers are currently investigating. Further updates will be provided as they become available.

Published: Tue, 06 Aug 2019 15:40:21 +0000
Emergency Maintenance: lns6.the.dsl.enta.net

Wednesday 7th August 2019 03:00 – 04:00

During the above window broadband users connected via lns6.the.dsl.enta.net will be disconnected for a reboot of the device (memory fragmentation) we have taken preventative measures to filter connections away from this device to reduce the impact upon reboot. Any users still connected at the time of reboot will disconnect briefly before reconnecting via alternative equipment.

Users on this device that reconnect before the reboot will avoid the planned works.


Published: Tue, 06 Aug 2019 13:10:35 +0000
At Risk: Peterborough POP

Friday 2nd August 2019, 00:01 – 01:30

After a power check within Peterborough POP, BT identified an issue with part of their power infrastructure within one of our racks. BT will undertake emergency work in the above window to swap out a faulty UPS.

No downtime is expected however all directly connected services should be considered at risk.


Published: Wed, 31 Jul 2019 16:18:31 +0000
Incident: slough.core

We are currently experiencing a loss of connectivity to our equipment in our Slough POP. Engineers are already investigating. Further updates will be provided as and when they become available.


Published: Wed, 31 Jul 2019 09:49:27 +0000
Incident: VoIP calls

We are currently aware of an issue affecting calls on the Unify platform. The issue should now be resolved so we would request affected handsets are rebooted prior to retesting.

We apologise for any inconvenience caused.


Published: Wed, 31 Jul 2019 09:25:21 +0000