Network Operations Centre

Incident: BT Edinburgh

A major incident has been declared by BT for an exchange in Edinburgh impacting broadband and ethernet services.

Loss of service is a result of water ingress into the location. The emergency command centre is onsite with majority of water removed, with engineers ensuring safe to enter to continue investigations and restore services as soon as possible.

Further updates will be provided.


Published: Wed, 12 Aug 2020 07:57:33 +0000
Telehouse Migrations

From Wednesday 12th August 2020 19:00 – 02:00, Nightly until Friday 14th August 2020.

Due to the Telehouse Metro data centre closing, there is an ongoing project to migrate all Vodafone provided services to a new handoff location at Equinix Slough.

A maintenance window is scheduled nightly from 19:00 until 02:00 the following morning, customers will experience a single 30 minute outage whilst their individual circuit’s configuration is migrated and tested.

If you require any additional information, please contact the Service Desk at Service.desk@cityfibre.com


Published: Tue, 11 Aug 2020 13:19:53 +0000
Incident: Virgin Media leased lines

We are currently seeing a number of Virgin Media leased line circuits as down. We are currently in correspondence with suppliers for diagnostics.

Further updates will be provided when available.


Published: Mon, 10 Aug 2020 16:14:22 +0000
Planned Maintenance: Santander, Milton Keynes MK9 1AA Network Diversion

13/08/2020 22:00 – 14/08/2020 06:59

During the above window, please be aware that we are carrying out some essential planned maintenance at Milton Keynes MK9 1AA.

The work is a Network Diversion and customers will experience an outage during the maintenance window.


Published: Tue, 04 Aug 2020 14:44:36 +0000
Telehouse Circuit Migration

From Friday 31st July 2020 19:00 – 02:00, Nightly until Wednesday 12th August 2020.

Due to the Telehouse Metro data centre closing, there is an ongoing project to migrate all Vodafone provided services to a new handoff location at Equinix Slough.

A maintenance window is scheduled nightly from 19:00 until 02:00 the following morning, customers will experience a single 30 minute outage whilst their individual circuit’s configuration is migrated and tested.

If you require any additional information, please contact the Service Desk at Service.desk@cityfibre.com


Published: Tue, 28 Jul 2020 14:45:09 +0000
Incident: Vodafone leased lines

We are currently seeing a number of Vodafone leased line circuits as down. Initial diagnostics indicate the circuits are related to a single Vodafone handoff. Engineers are investigating and engaging with our supplier. Further updates will be provided when available.


Published: Fri, 24 Jul 2020 15:19:18 +0000
Telehouse Metro Circuit Migration

From Monday 20th July 2020 19:00 – 02:00, Nightly until Friday 30th July 2020.

Due to the Telehouse Metro data centre closing, there is an ongoing project to migrate all Vodafone provided services to a new handoff location at Equinix Slough.

A maintenance window is scheduled nightly from 19:00 until 02:00 the following morning, customers will experience a single 30 minute outage whilst their individual circuit’s configuration is migrated and tested.

If you require any additional information, please contact the Service Desk at Service.desk@cityfibre.com


Published: Fri, 17 Jul 2020 10:01:34 +0000
At risk: bristol.core / bri165-rtr-1

Thursday 16th July 2020, 22:00 – 23:59

After a power check within Bristol POP, BT identified an issue with part of the power infrastructure within one of our racks.

Therefore, BT will be undertaking emergency maintenance work in the above window which may require the power feeds to be moved, whilst a UPS is swapped within the rack. The core network router is not expected to experience any loss of service.


Published: Wed, 15 Jul 2020 14:51:19 +0000
Planned Work: Birmingham TE.

Wednesday 29th July 2020, 21:00 – Thursday 30th July 2020 05:00

Due to on going improvements to the power infrastructure within the BT POP’s, Birmingham TE requires both the ATS and UPS to be refreshed.

Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment will experience a small period of downtime.


Published: Tue, 14 Jul 2020 15:31:36 +0000
At risk: bristol.core / bri165-rtr-1

Tuesday 7th July 2020, 22:00 – 23:59

After a power check within Bristol POP, BT identified an issue with part of the power infrastructure within one of our racks.

Therefore, BT will be undertaking emergency maintenance work in the above window which may require the power feeds to be moved, whilst a UPS is swapped within the rack. The core network router is not expected to experience any loss of service.


Published: Fri, 03 Jul 2020 13:43:54 +0000