Network Operations Centre

Incident: PWAN DSL Connectivity

We are aware of an incident affecting some PWAN ADSL/VDSL services. Engineers are already engaged and are investigating.

Further updates will be provided as and when they become available.


Published: Mon, 18 Nov 2019 23:34:35 +0000
Planned Maintenance: VoIP
Monday 18th November 2019 22:00 – 23:00
We are making improvements to our VoIP platform and would like to notify customers that planned maintenance will be carried out 18th November 2019 between 22:00 and 23:00 causing temporary disruption to service.  After the changes are complete your phones will re-register and normal service will resume.  Thank you for your cooperation during this time.

Published: Fri, 15 Nov 2019 17:15:03 +0000
Planned Maintenance: Leeds

Saturday 23rd November 2019 22:00 – Sunday 24th November 2019 06:00

During the above window CityFibre will be carrying out a planned maintenance on our network in Leeds.

We expect all services to have a maximum downtime of 5 hours. Services include Leased lines, Metro Services and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 5 hours, the full 8 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.


Published: Fri, 08 Nov 2019 13:53:30 +0000
Planned Maintenance: VoIP
Tuesday 12th November 2019 22:00 – 23:00
We are making improvements to our VoIP platform and would like to notify customers that planned maintenance will be carried out 12th November 2019 between 22:00 and 23:00 causing temporary disruption to service.  After the changes are complete your phones will re-register and normal service will resume.  Thank you for your cooperation during this time.

Published: Thu, 07 Nov 2019 18:42:08 +0000
Planned Maintenance: Vodafone

Friday 15th November 2019 01:00 – 03:00

During the above window Vodafone will be completing a planned maintenance to upgrade firmware on a single handover point. It is expected for all affected connections to experience 1 hour downtime, however the full duration of the window may be required to account for any unforeseen issues.


Published: Wed, 06 Nov 2019 15:22:25 +0000
Planned Maintenance: Vodafone

Tuesday 12th November 2019 01:00 – 03:00

During the above window Vodafone will be completing a planned maintenance to upgrade firmware on a single handover point. It is expected for all affected connections to experience 1 hour downtime, however the full duration of the window may be required to account for any unforeseen issues.


Published: Wed, 06 Nov 2019 15:21:05 +0000
Planned Maintenance: Sheffield

Saturday 16th November 22:00 – Sunday 17th November 06:00 2019

During the above window we will be carrying out a planned maintenance on our network in Sheffield.

We expect all services to have a maximum downtime of 5 hours. Services include Leased lines and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 5 hours, the full 8 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.


Published: Fri, 01 Nov 2019 09:51:32 +0000
Planned Work: man.core

Wednesday 6th November 2019 21:00 – 23:00

During the above window we will be increasing the port capacity of man.core.enta.net by inserting a new line card.

This activity is not expected to impact any live services on this device.


Published: Wed, 23 Oct 2019 13:19:53 +0000
At Risk: slough.core

Tuesday 15th October 2019, 00:01 – 00:45

After a power check within Slough POP, BT identified an issue with part of their power infrastructure within one of our racks. BT will undertake emergency work in the above window to swap out a faulty UPS.

No downtime is expected however all directly connected services should be considered at risk.


Published: Mon, 14 Oct 2019 14:04:21 +0000
Resolved Incident: VoIP calls

Good afternoon.

We are aware of an issue that was affecting some users on our VOIP platform. We believe the issue has now been resolved and request any users affected to now retest the service.

Please accept our apologies for any inconvenience caused.


Published: Thu, 10 Oct 2019 14:35:04 +0000