Network Operations Centre

Incident: Colt circuits

We are aware of an issue affecting connectivity on some Colt Circuits. This has been raised to Colt and their engineers are currently investigating, updates to follow when available.

Published: Sun, 21 Apr 2019 04:42:21 +0000

Incident: Colt Circuits

We are currently aware of an issue with Colt circuits affecting connectivity. This has been raised to Colt and their engineers are currently investigating, updates to follow as soon as available.

Published: Thu, 18 Apr 2019 02:29:17 +0000

Planned work in Milton Keynes.

During the above window we will be replacing damaged 288F cable .

We expect all services currently terminated in this location to have a downtime of up to 10 hours. Services include a number of Primary and Secondary FTTH nodes

Whilst actual downtime is not expected to be the full 10 hours, this may be required to account for any unforeseen issues.

Published: Tue, 16 Apr 2019 23:49:02 +0000

Incident: Talk Talk Circuits

Our monitoring has alerted us to a number of Talk Talk circuits that are currently out of service. Our initial diagnostics indicate that the circuits are related to a single handoff point between Talk Talk and us. Our engineers are investigating and are engaged with the supplier. Further updates will be provided via this site. We apologise to any customers that are impacted and want to reassure you that we are working to return full service as soon as possible.

Published: Tue, 16 Apr 2019 09:16:10 +0000

Inbound Calls

We are currently experiencing an issue with inbound calls across the business. This is due to an incident with our phone system provider. They are aware of the issue and are working towards a resolution as a matter of urgency. We’ll update as soon as further information becomes available. Thank you for your patience.

Published: Fri, 12 Apr 2019 09:08:27 +0000

Incident: Sheffield area

We are currently aware of an issue within the Sheffield area affecting connectivity. Engineers are currently investigating, updates to follow as soon as available.

Published: Wed, 10 Apr 2019 22:24:02 +0000

Planned Maintenance: Cardiff.core

Wednesday 17th April 2019 00:01 – 06:00

During the above window we will be replacing Cardiff.core.enta.net with a higher capacity router.

We expect all services currently terminated in this location to have a maximum downtime of 2 hours. Services include Transit, Leased lines, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 2 hours, the full 6 hours may be required to account for any unforeseen issues.

Published: Tue, 09 Apr 2019 16:39:22 +0000

Incident: Virgin Media Circuits

We are currently seeing a number of Virgin Media circuits are down. We are currently speaking with suppliers for further investigation. Further updates will be provided on an hourly basis.

Published: Fri, 05 Apr 2019 10:36:22 +0000

At Risk: Peterborough BT POP

Monday 8th April 2019, 23:45 – Tuesday 9th April 2019, 02:00.

After a power check within Peterborough POP, BT identified an issue with part of their infrastructure. BT will undertake work in the above window to replace isolator cables to a power supply board. The supply board provides the A-Feed, generator backed supply to several racks within the MUA including Entanet’s. An Entanet engineer will be on site for the duration of the maintenance to ensure power to our racks is maintained via the unaffected B-Feed.

No downtime is expected however all directly connected services should be considered at risk.

Published: Tue, 02 Apr 2019 14:52:22 +0000

Incident: VoIP Enrich Platform

We are aware of an issue affecting inbound and outbound calls, in addition to registration on the VoIP Enrich platform. We are currently investigating and will update shortly.

Published: Tue, 02 Apr 2019 11:55:36 +0000