We are aware of an incident affecting some PWAN ADSL/VDSL services. Engineers are already engaged and are investigating.
Further updates will be provided as and when they become available.
Saturday 23rd November 2019 22:00 – Sunday 24th November 2019 06:00
During the above window CityFibre will be carrying out a planned maintenance on our network in Leeds.
We expect all services to have a maximum downtime of 5 hours. Services include Leased lines, Metro Services and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 5 hours, the full 8 hours may be required to account for any unforeseen issues.
All other traffic that would normally route through this location will take alternative paths.
Friday 15th November 2019 01:00 – 03:00
During the above window Vodafone will be completing a planned maintenance to upgrade firmware on a single handover point. It is expected for all affected connections to experience 1 hour downtime, however the full duration of the window may be required to account for any unforeseen issues.
Tuesday 12th November 2019 01:00 – 03:00
During the above window Vodafone will be completing a planned maintenance to upgrade firmware on a single handover point. It is expected for all affected connections to experience 1 hour downtime, however the full duration of the window may be required to account for any unforeseen issues.
Saturday 16th November 22:00 – Sunday 17th November 06:00 2019
During the above window we will be carrying out a planned maintenance on our network in Sheffield.
We expect all services to have a maximum downtime of 5 hours. Services include Leased lines and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 5 hours, the full 8 hours may be required to account for any unforeseen issues.
All other traffic that would normally route through this location will take alternative paths.
Wednesday 6th November 2019 21:00 – 23:00
During the above window we will be increasing the port capacity of man.core.enta.net by inserting a new line card.
This activity is not expected to impact any live services on this device.
Tuesday 15th October 2019, 00:01 – 00:45
After a power check within Slough POP, BT identified an issue with part of their power infrastructure within one of our racks. BT will undertake emergency work in the above window to swap out a faulty UPS.
No downtime is expected however all directly connected services should be considered at risk.
Good afternoon.
We are aware of an issue that was affecting some users on our VOIP platform. We believe the issue has now been resolved and request any users affected to now retest the service.
Please accept our apologies for any inconvenience caused.