Good Morning.
We have had a large number of SKY circuits go offline for a period of 30 minutes early this morning. This has been due to unplanned works performed by SKY, but as of 00:55AM. All services should be restored.
We apologise in advance for the inconvenience caused. Given this happened yesterday and again this morning, we are taking further measures to ensure with the supplier there are no further unexpected works.
If you are experiencing any further issues since this morning’s works, please re-boot your service and proceed to call into the support desk if the issue remains.
Good Morning.
We are currently seeing a large number of SKY leased line circuits offline. At this moment in time, this is under investigation and we are currently in correspondence with suppliers for diagnostics.
Further updates will be provided when available.
Thursday 12th November 2020, 21:00 – Friday 13th November 2020 05:00
Due to on going improvements to the power infrastructure within the BT POP’s, Bristol TE requires both the ATS and UPS to be refreshed.
Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment may experience a small period of downtime.
Thursday 05th November 2020, 21:00 – Friday 06th November 2020 05:00
Due to on going improvements to the power infrastructure within the BT POP’s, Stepney TE requires both the ATS and UPS to be refreshed.
Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment will experience a small period of downtime.
We are currently seeing a number of Virgin Media leased line circuits as down. These circuits appear to be in the Birmingham area at present. We are currently in correspondence with suppliers for diagnostics.
Further updates will be provided when available.
We are currently aware of an issue affecting CityFibre provided pseudowire circuits through Telehouse North. Engineers are investigating and further updates will be provided as soon as possible.
Thursday 29th October 2020, 21:00 – Friday 30th October 2020 05:00
Due to on going improvements to the power infrastructure within the BT POP’s, Slough TE requires both the ATS and UPS to be refreshed. Although only Slough is directly effected due to network design customers with services on Kingston & Colindale core’s should also be considered at risk.
Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment will experience a small period of downtime.
Thursday 22nd October 2020, 21:00 – Friday 23rd October 2020 05:00
Due to on going improvements to the power infrastructure within the BT POP’s, Preston TE requires both the ATS and UPS to be refreshed.
Therefore, BT will be undertaking maintenance work within the above window which will require the power feeds to be moved, whilst an ATS & UPS are swapped within the rack. Although the core network router is not expected to experience any loss of service, customers connecting into the adjacent equipment will experience a small period of downtime.
Monday 21st September 2020 22:00:00 – 23:00:00
During the above window we are carrying out some essential maintenance on our network hardware to improve its reliability and performance. During this window our Mirada platform will be unavailable.
We are aware of an issue affecting leased lines in and around Sheffied, Peterborough and Nottingham. Our networking team are currently investigating the issue and further updates will be provided as soon as possible.