Network Operations Centre

Incident: Bristol.core reload

We are aware that our Bristol.core router has unexpectedly reloaded. Customers routed via this node will have temporarily lost service while the reload completed. Currently, we do not believe that the reload is related to the ongoing planned work. We will investigate the cause and will report as appropriate. Apologies for the inconvenience caused.


Published: Wed, 21 Jun 2017 22:02:45 +0000
At Risk: DSL platform

Wednesday 21 Jume 2017 21:00 – 23:59

During the above window we will be making configuration changes to the DSL platform to enable additional interconnects.

This work is not expected to be customer affecting.


Published: Wed, 21 Jun 2017 17:18:18 +0000
Emergency Maintenance: Telford DC3

Friday 16 June 2017 17:30BST

At the time specified above we will be replacing a faulty power supply in the telford-dc3.core router. This router has two supplies so no downtime is expected, but customers located in DC3 should consider their service at risk.


Published: Fri, 16 Jun 2017 11:17:45 +0000
Planned Maintenance: Milton Keynes

Thursday 1st June 00:01 – 06:00

During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 1 hour, during which time directly connected customers will lose service. All other traffic will remain unaffected.

Affected services include DSL and leased lines terminated in this location.


Published: Wed, 24 May 2017 16:04:56 +0000
Planned Maintenance: Manchester Telephone Exchange

Tuesday 30th May 00:01 – 06:00

During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 1 hour, during which time directly connected customers will lose service. All other traffic will remain unaffected.

Affected services include DSL and leased lines terminated in this location.


Published: Mon, 22 May 2017 17:23:39 +0000
Planned Maintenance: Stepney Green

Thursday 25th May 00:01 – 06:00

During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 1 hour, during which time directly connected customers will lose service. All other traffic will remain unaffected.

Affected services include DSL and leased lines terminated in this location.


Published: Tue, 16 May 2017 12:36:09 +0000
Planned Maintenance: Columbo

Tuesday 23rd May 00:01 – 06:00

During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 1 hour, during which time directly connected customers will lose service. All other traffic will remain unaffected.

Affected services include DSL and leased lines terminated in this location.


Published: Tue, 16 May 2017 12:33:36 +0000
Planned Maintenance: Slough

Thursday 18th May 00:01 – 06:00

During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 1 hour, during which time directly connected customers will lose service. All other traffic will remain unaffected.

Affected services include DSL (IPSC and WBC) and leased lines terminated in this location.


Published: Wed, 10 May 2017 16:31:06 +0000
Planned Maintenance: Equinix

Tuesday 16 May 00:01 – 06:00

During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 1 hour, during which time directly connected customers will lose service. All other traffic will remain unaffected.

Affected services include leased lines and customer interconnects terminated in this location.


Published: Mon, 08 May 2017 16:00:43 +0000
Incident: Faraday Power

We are currently experiencing intermittent power loss to some of our equipment located with the Faraday POP. Engineers are already investigating and the issue has been raised to the colocation provider as well.

Further information will be provided as and when it becomes available.


Published: Sun, 07 May 2017 09:54:59 +0000