Network Operations Centre

Planned Maintenance: Telford DC2 Equipment

Tuesday 24th April 00:00 – 06:00

During the above window we will be relocating the below equipment out of DC2 in Telford and into DC3. Downtime for each device should be no more than 30 minutes at any point within the window:

  • pwan-diag
  • pwan-kikker.edge
  • pwan-tlf.edge

Please note that during this window the Mirada virtual machine used for troubleshooting will be unavailable briefly and whilst pawn-kikker.edge is relocated all PWAN devices will show as unreachable. This will however not affect the operation of PWAN devices and no downtime will be experienced as a result. During the move of pwan-tlf.edge some customers will experience a loss of connectivity to colocation in Telford from their PWAN. Individual customers will be notified separately if this will directly affect them.


Published: Tue, 17 Apr 2018 20:11:28 +0000
At Risk: Telford-Dc2.core

Telford-dc2.core is currently operating with reduced resilience, due to the failure of a core network link. The issue has been raised with our suppliers for further investigation. Further updates will be provided as and when they become available.


Published: Wed, 11 Apr 2018 23:46:52 +0000
Incident: Vodafone Circuits

We are aware of an issue currently affecting some Vodafone circuits.  This has been raised with the supplier who are currently investigating.  We’ll provide further information once it becomes available.


Published: Mon, 26 Mar 2018 23:42:24 +0000
Incident:Vodafone Circuits

We have experienced a brief loss of service to a number of Vodafone circuits  Initial diagnostics indicate the circuits are related to a single Vodafone handoff. Engineers are investigating and engaging with our supplier.

The circuits in question are now showing as back up, further updates to be provided.


Published: Fri, 23 Mar 2018 14:50:15 +0000
At Risk: Leeds POP

Thursday 22nd March 22:00 – 02:00 Friday 23rd March 

After a power check at the above location, an issue has been identified with the power infrastructure. Emergency work will, therefore, take place in the above window to swap out a faulty UPS.

No downtime is expected however all directly connected services should be considered at risk.


Published: Mon, 19 Mar 2018 09:50:52 +0000
Emergency Maintenance: At Risk: Leeds POP

Monday 12th March 12:00 – 17:00

After a power check at the above location, an issue has been identified with the power infrastructure. Emergency work will, therefore, take place in the above window to swap out a faulty UPS.

No downtime is expected however all directly connected services should be considered at risk.


Published: Mon, 12 Mar 2018 09:29:04 +0000
At Risk: Planned Core Maintenance

Thursday 15th March 2018 20:00 – 23:00

During the above maintenance window, we will be undertaking work on the core network.

No down time is expected and all precautions will be taken to avoid any disruption, however during this window routing may take different paths than usual.


Published: Fri, 09 Mar 2018 15:57:05 +0000
Planned Maintenance: Telford DC1 BT circuit moves

Thursday 15th March 00:00 – 02:00

During the above window we will be moving all 1Gbps BT EAD circuits that are directly connected into our Telford DC2 core into Telford DC3 core. Our support team are in the process of contacting any customers that will be moved. Circuits will be switched over one by one and although there is a 2 hour window, downtime for each circuit is anticipated to be less than 5 minutes.


Published: Fri, 09 Mar 2018 14:40:52 +0000
Incident: GMS 8.2

We are currently Investigating an issue that is causing an outage to our GMS 8.2 platform.


Published: Wed, 07 Mar 2018 15:52:38 +0000
Incident: telford-dc1.core

We are currently experiencing a loss of service to telford-dc1.core. Engineers are currently investigating, further updates to follow.


Published: Tue, 06 Mar 2018 13:29:25 +0000